Returns & Refund Policy

At KERALORIS, we are committed to ensuring your satisfaction with every purchase made through keraloris.live. This Returns & Refund Policy outlines eligibility, timelines, procedures, and important conditions for requesting returns or refunds.

1. Refund Eligibility

You may be eligible for a return or refund if:

  • The product was delivered damaged or defective.
  • You received an incorrect item.
  • The item is unused, in original packaging, and in resalable condition.
  • Your request is submitted within the specified return window.

2. Time Limits

All return or refund requests must be initiated within 14 calendar days from the date of delivery. Requests submitted beyond this timeframe may not be eligible for processing.

3. How to Request a Return

  1. Contact our support team with your order number and detailed explanation.
  2. Attach clear photos (if applicable) showing the issue.
  3. Wait for written confirmation and return instructions from KERALORIS.
  4. Ship the item using the provided return guidelines.

Refunds will be processed to the original payment method within 7–10 business days after inspection and approval.

4. Return Conditions

To qualify for a refund:

  • Items must not show signs of use or alteration.
  • Original tags, accessories, and packaging must be included.
  • Proof of purchase is required.

5. Exclusions

The following items are non-refundable unless defective:

  • Digital downloads or access-based products.
  • Personalized or custom-made items.
  • Items marked as “Final Sale”.
  • Gift cards or promotional credits.

Need Assistance?

Our support team is here to help with your return or refund inquiry.

Refund Processing

Once approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Policy Updates

KERALORIS reserves the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with an updated revision date.